NSWTG is an independent government agency, and the Attorney General's office claims it cannot intervene in its affairs in order to stop wrong conduct. The Ombudsman, for his part as State watchdog, has no authority over the government agencies and can only make recommendations. This leaves NSWTG's clients very vulnerable to exploitation by NSWTG officials who do not have their clients best interests at heart.
As part of their duties, NSWTG officials frequently have to make decisions regarding the sale of their clients’ properties and deciding what is to become of their possessions within those properties. This situation usually comes about when the client is placed in a nursing home and there is no other way of raising the nursing home bond, other than to sell the clients own home.